Frequently Asked Questions

If you have any question that is not in our FAQ page, please feel free to contact us.

Do I need a referral from my doctor?

In Australia, Physiotherapists are first contact practitioners and no referral is necessary to see a Physiotherapist if you are a private patient. However, if you have been injured at work and have a Workcover claim, have a Third Party injury from a motor vehicle accident or are seeking treatment through Medicare, you will need to see your GP prior to seeing your Physiotherapist for a referral.

Can I claim on Medicare?

Some patients are entitled to a Medicare rebate for treatment and management of chronic diseases/conditions. Please consult your doctor regarding your eligibility if you think this might apply to you.
For those patients entitled to a Medicare rebate, you are required to pay for the consult (this can be paid by cash, Visa or MasterCard), we can then claim your Medicare rebate on the spot at our clinic. Medicare covers $52.95 which can be refunded into a cheque or savings account only.

Do you accept workers compensation/third party (CTP)/ vets affairs patients?

Yes. In each of these cases, you will need a Doctors referral prior to your first consult with a Physiotherapist.
For WorkCover claims, you will need to have the following information on your initial visit:

  • Doctor referral
  • Claim number
  • Insurance company details
  • Claims officer details

If your insurance company has not accepted liability, or if you do not have this information, you will be billed at the time of consultation.

What methods of payment are available/ Should I bring my private health card?

We accept cash, credit card and EFTPOS. We do not accept American Express or Diners Club Card.

We have HICAPS, so we can process your private health insurance claim on site with your health insurance card and you will only have to pay the gap. If you have private health insurance bring your card along on the day of treatment and we can simply swipe your health card through our HICAPS machine and then all you do is pay the gap fee. The gap fee varies between health funds and the level of cover you have with that particular fund. Ring your health fund if you would like to know how much they will cover.

Should I bring anything with me?

If you have any X-rays, MRIs, operation reports etc., this would be fantastic to bring along. The more information you can give to your Physiotherapist, the more accurate and thorough they can be in providing you the best possible treatment for you on the day.

What should I wear?

Depending on the type of injury that you have, you will need to allow the physiotherapist to thoroughly assess that particular area of your body. If it is your lower limb, wearing or bringing shorts would be appropriate. For upper body, a singlet would be most appropriate, and if needed we can drape for modesty with towels.

How long is the appointment?

It is best to give yourself approximately one hour for your physiotherapy treatment. It will vary depending on your individual circumstances and the injury you have. But generally on average, allow about an hour.
If you need to leave and be out of the practice earlier, please let your treating Physiotherapist know as soon as you arrive so they can make sure you are not late leaving.

Is there parking?

Yes, there is off-street parking with disabled access and lift from carpark to the premises.